EU Warehouse
1)We have our own Germany warehouse in Europe. Goods will be shipped from our Germany warehouse.
2) 1. Shipment methods: UPS, DHL, FedEx, TNT, Australian post, Air express, etc.
3) Delivery time: 3-5 days to whole EU.
★For Germany about 1-2days,
★For France, Holand, Poland, Belgium Borneo, Slovenia,about 3 days,
★For other counties in EU about 5 days.
FAQ
Q: Are you a factory or trade company?
We are a factory. We specialize in this field for 1O years with high quality and competitive prices!
Q: What's your lead time?
Generally speaking, our regular standard product will need 15-20 days, a bit longer for customized products. But we are very flexible on the lead time, it will depend on the specific orders. For items in stock, the time will be within 2 workdays.
Q:Why choose us?
1.EU Warehouse In-stock 3-5days free fast shipping
2.24 hours online service and quickly response.
3.High quality, Low price, Good taste.
4.Support distributors to sell our brand.
5.Professional after - sales service.
Q: Do you have a customized service for your items?
Yes, we can customize per your request for the colors, surface process, materials, battery capacity, e-liquid capacity, coil resistance, and also appearance.
Q: What is your warranty?
1) We offer 6 month's warranty for the battery
2) Warranty service will be honored if the damage is not caused by human
3) PIs send back the defective goods within the warranty period, and we will repair them or send you new free replacement.
4) If there are only several pcs accessories(the fee is less or around the shipping fee) are damaged, pls send us some pictures and video about the detailed problem. Once confirmed the problem, we will send you free new goods instead with your next order.
Q: Can I have a sample order?
Yes, a sample order is always welcomed.
Q: Which payments are acceptable?
Western Union, and T/T all are acceptable.
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